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Products - Switchvox SMB
Features
Extensions
Unlimited Extensions
IP Phone / ATA extensions
Analog phone extensions
Call queue extensions
Virtual Extensions
IVRs
Extension Templates
Control permissions for each extension
3,4,5 digit extensions
Extension Groups
Call Control
Hold
Assisted Transfer
Blind Transfer
Call Parking
Do Not Disturb
Send Calls
Directed Pickup
Voicemail
Flexible Voicemail Access
Voicemail to your Email Inbox
Automatic Mailbox Creation
Voicemail Blast Groups
Custom Message Notification
Call Queues
Unlimited Call Queues
In Queue Call Routing
Route when a queue caller presses "0"
Queue Caller Timeout
Queue Member Circuit Limit
Route when max queue length reached
Route when no members logged in
Custom Music on Hold per Queue
Invisible Queues
Members Never Busy
Announce Position in Queue
Announce Estimated Hold Time
Announcement Frequency Control
Log-in queue members
Permanent queue members
Real Time Queue Status
Historical Queue Logs
Historical Queue Statistics
Advanced Queue Charts
Acknowledge Call
Auto Log Off
One-touch Log in/Log off
Queue Member Presence
Agent only extensions
Ring All
Round Robin
Fewest Calls
Least Recently Called
Random
Conferencing
Simple Conference Room
Meet Me Conference Center
Listen Only Conference Calls
Conference via handset
Paging and Intercom
2-way Intercom
1-way Paging
Overhead Paging
Direct Paging and Intercom
Music On Hold
Custom Music on Hold
Music on Hold included
Queue specific Music on Hold
IVR
Play Sound
Record Sound
Play Recorded Sound
Email Recorded Sound
Record Digits
Say Digits/Letters
Say a number
Say date/time
Dial Extension
Send to voicemail
Send to external number
Go to another IVR menu
Send call values to a URL
Gate Keeper
Conditional Clause
Time Based Clause
Change Language
Alter Caller ID
IVR Option Settings
Online Tools
Users Tool Suite
Administrators Tool Suite
Switchboard (Operator Console)
Recording & Monitoring
Call Recording
Call Monitoring
Voice & Data Integration
Call Creation API
Call Event Notification API
Outlook Integration
Firedialer
Screen Pops
Custom Sound Recordings
Sound Manager
Record same sound in multiple languages
Switchvox comes with over 300 sounds
More Features
Dial By Name Directory
Custom Time Frames
Upgradeable Hardware
Advanced Diagnostics
IP Phone Diagnostic Tool
VOIP Provider Diagnostic Tool
International analog line support
Compatible with POTS/PSTN analog, voice T1/E1, SIP and IAX trunks
g729 codec support
